Returns & Exchanges

Returns & exchanges of non-custom/personalized items are accepted within 7 days of receipt.  Please contact us to let me know a package is on the way.
Items must be in original, sellable condition with tags attached.Tracking is highly recommended for your return. Please allow 5-10 business days for all items to be received, processed, and refunded.

This policy is expanded during the December holiday season.

Due to the nature of personalized/custom items, unless they arrive damaged or defective, returns are not accepted.
We are always striving to improve our products and client experience.  We would love to hear any comments you have about your purchase or experience with Pixelknit.

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